EXTENSION BOOKING + CARE POLICY
Your extension experience is customized specifically for you.
Because extension appointments require custom-ordered hair and a significant amount of reserved appointment time, extension services have separate booking and cancellation policies from traditional color appointments. Please review the following before reserving your service.
HAIR DEPOSIT + ORDERING
A deposit equal to the full cost of your extension hair is required before a new installation can be reserved. Extension hair will not be ordered until this payment has been received.
Once your hair has been ordered, the hair deposit is non-refundable, as extension hair is custom ordered specifically for your appointment and manufacturers generally do not accept returns unless the product is determined to be defective.
Your remaining service balance is due at the time of your appointment.
NEW INSTALLATION CANCELLATIONS + RESCHEDULING
New extension installations typically reserve approximately 3–4 hours of appointment time. Because this is a significant portion of the working day, a minimum of 7 business days’ notice is required to cancel or reschedule a new installation.
Cancellations or rescheduling requests made with less than 7 business days’ notice may require an additional booking retainer before a new appointment can be reserved.
EXTENSION HAIR + MANUFACTURER WARRANTY
Color by Chelsea purchases extension hair directly from professional extension manufacturers.
If you believe there is a manufacturing defect with your extension hair, please contact me as soon as possible. I will assist with contacting the manufacturer and submitting the issue for review. Any replacement, warranty, or resolution is subject to the manufacturer’s policies and approval.
This wording is important. I would not write “Color by Chelsea is not responsible for the hair and the manufacturer is responsible for replacing it.” That’s too absolute. You don’t control whether the manufacturer decides something qualifies as defective or whether they replace it. This version protects you without promising what the manufacturer will do.
AT-HOME CARE
Proper at-home care is essential to the longevity and condition of your extensions.
You will receive aftercare instructions following your installation, including recommended products and maintenance guidelines. Clients are responsible for following these instructions and using extension-safe products.
Damage, discoloration, matting, dryness, slippage, or other issues resulting from improper care, unapproved products, excessive heat, sunscreen exposure, swimming, chemical services performed elsewhere, or failure to follow recommended maintenance are not considered manufacturing defects and are not the responsibility of Color by Chelsea.
MAINTENANCE
Extension maintenance must be performed within the recommended timeframe based on your individual installation and natural hair growth. Waiting beyond the recommended maintenance schedule may affect the condition of both your extensions and natural hair and may require additional time or fees at your next appointment.
AGREEMENT
All new extension guests will be required to review and sign the complete Color by Chelsea Extension Agreement prior to installation. The signed agreement contains the complete terms and policies applicable to your extension service.
By submitting your hair deposit and reserving an extension appointment, you acknowledge the applicable booking and cancellation policies.